IT Organization Consultation and Operating Model Design
Transform IT departments into agile, service-oriented partners through modern operating models, governance, and delivery practices.
Overview
SYNQAPPS helps organizations transform their IT departments into agile, service-oriented, and value-generating partners to the business. Through our IT Organization Consultation services, we guide clients in designing future-ready IT operating models, strengthening governance, optimizing operations, and enabling modern delivery practices such as Agile, DevOps, and ITIL 4.
Key Capabilities
IT Operating Model Design (IT4IT Framework)
Design and implement IT Operating Models aligned with business value creation, based on leading frameworks such as IT4IT (The Open Group).
IT Governance and COBIT Implementation
Implement IT Governance frameworks to ensure alignment between IT and organizational objectives, leveraging COBIT for policies, roles, and metrics.
IT Operations Optimization
Assess and redesign IT operations to improve efficiency, reduce downtime, and increase responsiveness through automation and modernization.
IT Service Management (ITSM) – ITIL 4 Practices
Enable organizations to adopt ITIL 4 best practices, ensuring service quality, availability, and continuous improvement.
IT Financial Management & Costing Models
Build IT costing models that track services, allocate costs, and support chargeback/showback strategies for financial transparency.
Agile, Scrum, and DevOps Enablement
Support cultural and operational transformation of IT through Agile, Scrum, and DevOps practices, from team structure to delivery pipelines.
Benefits
IT as a strategic business partner, not a cost center
Improved service delivery and customer satisfaction
Enhanced operational efficiency and reduced costs
Better alignment between IT investments and business priorities
Faster time-to-market through Agile and DevOps practices